Inside914 — Reservation, Cancellation and Refund Policy
Operated by Inside Diagnostics LLC
Contact: Info@inside914.com
1. Temporary Holds and Confirmed Reservations
Customers may choose positions in one or multiple Inside914 postcard campaigns.
A temporary hold is not a confirmed reservation.
For multi-area checkout, the current system provides a 30-minute hold and one optional 15-minute extension near expiration, with a maximum 45-minute window subject to campaign deadlines.
Other checkout flows follow their displayed timer.
An expired position may become available to another customer.
Confirmation requires completion of the required artwork, business information, saved-card setup and authorization process.
2. No Upfront Charge
Nothing is charged when reserving advertising space.
The advertiser authorizes a possible future payment limited to the accepted amount for each selected campaign.
No monthly subscription or recurring billing is created.
3. Eligibility for Future Collection
A charge may be initiated only when the campaign has ten confirmed reserved advertising positions and all applicable artwork, printer-proof, payment-consent and owner-approval requirements are satisfied.
An incomplete campaign cannot be charged.
An unresolved qualifying cancellation request or authorization issue must be reviewed before initiating collection.
4. Campaign Not Filled by Deadline
At the reservation deadline, an incomplete campaign closes to new reservations and requires owner review.
Inside914 proposes to communicate a decision within five business days.
The owner may cancel the campaign or offer a revised deadline.
A revised deadline does not silently extend an earlier customer's agreement.
Existing customers retain their original contractual rights unless they expressly accept applicable new conditions.
If the campaign is canceled before payment, no advertising fee is charged.
5. Customer Cancellation Before Payment
Customers may request cancellation through their private reservation page or by email to Info@inside914.com.
Proposed policy: A timely cancellation request received before payment collection and irreversible production commitment may be resolved without an advertising fee.
Inside914 will review the request, record its outcome and prevent collection if cancellation is approved.
A canceled, uncharged reservation cannot later be charged using that canceled authorization.
6. Cancellation After Payment but Before Printer Commitment
If payment has been collected but the associated printer order has not been irrevocably committed, an eligible customer-requested cancellation will receive a full refund of the advertising charge for that campaign.
The actual payment and printer-order status must be verified before processing.
7. Cancellation After Printer Commitment
Once the final printer order has been accepted and committed, production or mailing costs may no longer be recoverable.
A voluntary customer cancellation at that stage does not automatically guarantee a refund.
Inside914 will review actual costs, the service status, the accepted agreement and applicable law.
This rule does not eliminate remedies for Inside914's failure to deliver the agreed service or rights that cannot lawfully be waived.
8. Rejected Artwork
Inside914 may request a correction or replacement when advertising material is unsuitable.
A reasonable correction opportunity will be provided when feasible before the applicable artwork deadline.
If acceptable artwork cannot be obtained and the campaign cannot proceed before payment, the affected reservation may be canceled without charge.
If payment has occurred but production has not been committed, a full refund will be available where the campaign cannot proceed.
9. Campaign Canceled or Not Mailed by Inside914
If Inside914 cancels the campaign or cannot provide the agreed mailing service:
- Uncharged reservations are canceled without payment.
- Amounts collected for an unfulfilled campaign are eligible for a full refund.
- The advertiser may alternatively accept a documented replacement mailing.
- A replacement mailing will not be imposed without customer agreement.
10. Printing Errors and Distribution Problems
A material print or mailing error will be investigated using production records and available provider evidence.
Appropriate remedies may include a corrected mailing, a full or proportionate refund, or another agreed resolution.
Normal postal variation, lack of customer response or failure of an advertising offer to generate sales does not automatically establish a service failure.
11. Refund Processing
Proposed service standard: Approved refunds will normally be initiated to the original payment method within ten business days after final resolution, subject to applicable legal requirements.
The bank or processor may take additional time to post the credit.
Refunds must be documented against the original transaction where supported.
12. Payment Method Removal
When a reservation is canceled, no further charge may be initiated under its canceled authorization.
Inside914 will request removal of a stored card when it is no longer needed.
If the same card supports another active, separately authorized reservation, it may remain available for that reservation.
Delay in removing a card does not restore charging permission for a canceled reservation.
13. How to Request Changes or Cancellation
Customers may use the private reservation page or email:
Include the reservation reference, business name and request details.
Proposed response standard: Within three business days.
Submitting a request does not automatically change artwork, reverse a payment or cancel a committed printer order.
Qualifying requests that affect authorization or production must nevertheless be resolved before the affected action proceeds.
14. Existing Customers
Historical reservations remain governed by their originally accepted terms unless an appropriate new agreement is obtained.
Original prices, deadlines, authorized amounts and consent records must be preserved.
No new policy may retroactively expand the permission to charge.
15. Contact
Inside914
Operated by Inside Diagnostics LLC
Westchester County, New York
Email: Info@inside914.com
Status: Proposed policy pending owner and qualified legal-counsel review.